This page provides guidance on how to report a variety of problems in our area. If your problem is possibly criminal or relates to anti-social behaviour then you will need to take a look at the Community Safety page but ways of reporting other issues are set out below:
How to report a problem may depend on the area of Chelmsford Garden Community in which you live, whether you pay service charge and to whom. However, for the following issues it does not matter where you live – you can use the links below to report:
Recycling, bins, heavy collections and the use of the recycling centre
Issues with Public Rights of Way
Assets owned by Chelmsford Garden Community Council
This Council only owns a handful of assets in the community but if you encounter a problem with any of the following please report it to clerk@chelmsfordgardencommunitycouncil.gov.uk or ring 07495 473240
Two litter bins adjacent to bus stops at Beaulieu Boulevard, Two litter bins adjacent to bus stops at Shardlow Avenue, The First World War Memorial bench near the proposed Community Gardens (bottom or Taylor Rise), Dog bin on green space near Wharton Drive and Notice board at Beaulieu Boulevard
Highway issues:
If the road upon which you live is adopted then you can report a whole range of items direct to Essex County Council who are the highway authority and this includes potholes, pavement defects, drain cover issues, damaged signs, broken streetlights and overgrown vegetation.
For urgent issues that are a serious health and safety risk you can ring 0345 6037631 and for other issues you can use the following link
Report a highway or streetlight issue to Essex County Council
Which Roads are adopted?
As of the time of posting (September 2024) only the roads in the South East Ward plus Channels Drive are adopted and thus able to use the above reporting tool:
If you live in an area of the Parish which is managed by the Land Trust then please report any highway issues to them at mail@thelandtrust.org.uk
For other unadopted roads please refer to the developer working in your area and if you are struggling to contact someone please feel free to refer the matter to this Council for clarification at clerk@chelmsfordgardencommunitycouncil.gov.uk
Green spaces
Boleyn Gardens and the surrounding pathways in the south east ward plus the ‘wedge’ of land and other green spaces within that ward are owned and maintained by Chelmsford City Council and any issues in relation to maintenance should be reported to them at the following link:
Report a park problem to Chelmsford City Council
Also find out about the Great Park and rights of way in that area
Again for other green spaces that are not in adopted areas please refer to the explanations below as to how to report.
How to raise issues for unadopted areas
For all unadopted areas the responsibility for streetlights fall to Countryside Vistry to resolve. You can report to clerk@chelmsfordgardencommunitycouncil.gov.uk to request any report of a broken streetlight is passed onto them.
For areas in the North Ward that comprise Channels you will be able to report issues relating to green space, play areas, litter bins etc. direct to Channels CIC and for a map confirming the area and the contact email you can use the link below:
The areas in the South Ward are predominantly managed by the Land Trust and Beaulieu Estate Management so to report issues in relation to open spaces, play areas, litter, bins etc. please refer to the link below for a definitive map of areas managed and how to report any issues
The area of the East Ward is the fastest developing area at present with housing areas being built right now including the Cala development. As of now (September 2024) only a limited area has been taken on by the Land Trust so if your area is not shown on the Land Trust Map you should contact your individual developer in relation to any specific issues.
If you are struggling to contact the right person please feel free to contact clerk@chelmsfordgardencommunitycouncil.gov.uk for further guidance.
